Freight Claim Management

Take command of every freight claim with managed filing and recovery.

Fanned stack of freight claim files, the front one listing damage documentation, carrier correspondence, deadline tracking and credit verification, stamped recovered.
An open freight claim with documentation incomplete, carrier communication awaiting reply, deadlines tracked by hand and follow-up unassigned
An open freight claim with documentation incomplete, carrier communication awaiting reply, deadlines tracked by hand and follow-up unassigned

Struggling With Freight Claims?

Freight claims are a recurring drain for brokers, shippers, and third-party logistics providers.

Claim documentation, carrier communication, deadline tracking, and follow-up can extend settlement times and pull internal teams away from daily transportation work and recovery priorities.

Manage Claims from Documentation to Credit

FreightOptics specialists organize claim files, submit documentation, track carrier deadlines, manage correspondence, and verify credits through resolution.

A filed freight claim beside the carrier credit memo, both showing the same line items and the same total, joined by a green verification seal.

Issues We Look For:

Common shipping and receiving issues faced by companies include:
Exception flagged for review

Missed Claim Deadlines

Document record

Lost Claims Documentation

Charge removed from the invoice

Rejection of Claims

Program configuration

Poorly Managed Claims

File and Track Claims Through Resolution

Charges verified against the contract

Protect Shipment Value

Keep documentation, carrier responses, and recovery status moving while your team focuses on active shipments.

Shipment handled under a managed process

Managed Filing and Follow-Up

FreightOptics prepares submissions, tracks deadlines and responses, and confirms settlement or credit status.

Transportation savings trending up

Resolve Difficult Claims

Specialists apply over 30 years of experience to documentation gaps, denials, and stalled settlements.

See Freight Claims Management

See how FreightOptics supports freight claim filing, documentation, and tracking. We will walk through the product and discuss how your team handles claims.

More than $1.7 billion in verified savings over 23 years.

Prefer to start with a conversation? info@freightoptics.com  ·  +1 800-578-4939

Request a Demo

Name(Required)

Your information is confidential.